When you book accommodation, you're making more than a reservation. You're trusting that the room will be exactly as expected. That it will be spotlessly clean. That you'll enjoy a great night's sleep. That if something isn't right, someone will take ownership immediately.
At Sojourn, we believe you shouldn't have to hope for those things.
You should be able to expect them.
That's why we created StaySure™.
Not simply as a guarantee.
But as our commitment to making every stay as comfortable, consistent and reliable as the one before it.
Most hotels think of guarantees as something they use when things go wrong. We think differently. Our first priority is preventing problems from happening in the first place. That's why every Sojourn stay is designed around the things that matter most.
Because the best problem is the one that never happens.
Should something not be quite right, we believe one thing above everything else: Ownership matters.
No passing you from person to person. No unnecessary delays. No excuses.
Just a team empowered to resolve the issue quickly and professionally. That's the StaySure™ promise.
Cleanliness isn't just about appearance. It's about trust. Every room is deep cleaned and sanitised after every stay. If your room isn't spotlessly clean:
Great hospitality means taking ownership. If something isn't right during your stay:
Not completely happy within the first 15 minutes of check-in?
Whether you're travelling for business, visiting family, attending an event or staying near Wellington Hospital, you deserve to book with confidence.
That's why StaySure™ is built around one simple idea: Certainty.
Certainty that your room will meet expectations. Certainty that you'll be well looked after. Certainty that if something isn't right, we'll take responsibility.
Because great hospitality isn't about avoiding problems.
It's about preventing them wherever possible and standing behind every stay when it matters.
Tripadvisor Best of the Best 2026
Top 10 Hotels in the South Pacific
Qualmark 4+ Star Silver
Trusted by business travellers, government agencies, healthcare organisations and thousands of returning guests every year.
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"StaySure™ isn't just a guarantee. It's my personal commitment that every guest enjoys a stay that's comfortable, consistent and exactly as promised."
Mike Price
Director
The StaySure™ Guarantee is Sojourn's promise that you can book with confidence. More than a hotel guarantee, it's our commitment to delivering the quality, service and peace of mind you expect. If something isn't right, we'll take ownership, resolve it quickly and do what's fair.
We created the StaySure™ Guarantee because we believe booking accommodation should feel reassuring, not uncertain. Our goal is to remove the stress that can come with travel by giving guests confidence that we'll deliver on our promises and if something isn't right, we'll make it right.
Unlike most hotel guarantees that only come into play when something goes wrong, the StaySure™ Guarantee starts long before you arrive. We focus on preventing problems wherever possible by consistently delivering clean, comfortable and well-prepared accommodation. If something does need attention, our team will take ownership and make it right.
The StaySure™ Guarantee is backed by three clear promises: Wellington's Cleanest Stay Promise™, our Guest Care Guarantee™, and the Exactly As Promised Guarantee™. Together, they ensure you'll enjoy a clean, comfortable and reliable stay and that we'll take ownership if we ever fall short.
Booking with confidence comes from knowing you'll be looked after. The StaySure™ Guarantee is backed by consistently outstanding guest reviews, independent industry recognition and a team committed to delivering every stay exactly as promised. It's confidence built on actions, not just words.