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Rates quoted are based on the number of occupants and length of stay and any alterations to these details may affect the nightly rate charged.
Guaranteed Reservations Online bookings require a valid credit card number to guarantee your reservation. Your card will not be charged in advance, unless stated on the rate at the time of booking, and will be held as security for your reservation and utilised for any applicable cancellation or non-arrival fees. Unless an alternative valid card or method of payment is provided upon check-out, this card will be used for all outstanding accommodation and ancillary costs and for any loss or damage to the room during the stay. Advance purchase or prepaid rates will be charged at the time of booking, as marked on the rate description.
A valid credit card will be requested from the occupant of the room when checking in. Payment via third party credit cards may be required by contacting the hotel directly. For travellers without a credit card, photo ID will be requested and full cash payment of accommodation plus a bond for incidental charges will be required at check-in. Bonds vary by hotel and length of stay.
Payments by Credit Card will incur a transaction fee of 3% of the transaction total reflecting bank charges incurred by the Company for card payments for Visa, MasterCard, Diners, American Express and JCB Card. Fees are subject to change, and applicable fees will be confirmed on check-in. Payments by Cash or EFTPOS do not incur transaction fees. Guests may elect to change method of payment on check-out to Cash or EFTPOS to avoid these fees.
Cancelling your reservation before 6:00 PM (local hotel time) 1 day prior to date of arrival will result in no charge. Cancelling your reservation after 6:00 PM (local hotel time) 1 day prior to date of arrival, or failing to show, will result in a charge of 1 night per room to your credit card or other guaranteed payment method. Taxes may apply. Failing to call or show before check-out time after the first night of a reservation will result in cancellation of the remainder of your reservation.
**Terms and conditions apply and are subject to special event block out dates on a hotel by hotel basis.
No Amendment; No Cancellation; Full pre-payment is non-refundable and non-transferable
By agreeing to these terms and conditions you acknowledge that unless we come to an alternative arrangement with you or the named guest, then the credit card provided will be used for payment of all accommodation and ancillary costs charged to the room after check-in, for any loss or damage to the room during their stay, and for any cancellation or non-arrival fees.
Kindly note that check-in is from 2pm and check-out is before 10am. Earlier arrival and later departure times can be arranged, subject to availability, however applicable day-use charges may also apply.
Guests are responsible for maintaining the apartment and its furnishings in good condition. Any damage to furniture, appliances, or hotel property may result in repair or replacement charges.
GST applies to the purchase of services from this Site and will be charged at the time of purchase.
Other than as provided for by the legislation and as follows, I agree that the Hotel accepts no responsibility whatsoever, irrespective of cause, for loss or damage to motor vehicles or guest property.
I confirm that my liability for this account is not waived, and I agree to be held personally responsible if the indicated persons and any guests staying in my room, company, or association fail to pay for any part or the full amount of the invoice charges accrued during my stay. Any damage to the room or property may be charged to the nominated credit card or method of payment for incidentals, plus a charge for any resultant loss of income if applicable.
I also authorize the Hotel to charge my credit card for amounts owing to the Hotel and all 3rd parties which I did not disclose at the time of settling my account.
To ensure a restful stay for all our guests, the hotel enforces a strict zero-tolerance noise disturbance policy between 2230hrs – 0630hrs. Parties and loud gatherings are not permitted in guest rooms.
Smoking within the building is strictly prohibited. Smoking will result in fines from $250 to $1150, and any appropriate cleaning and loss of income charges.
For the safety of guests and staff, the Hotel reserves the right to refuse to serve guests due to intoxication.
In circumstances where staff judge the level of intoxication to be such that it may be unsafe for the individual concerned to stay at the Hotel or for staff or other guests to be around that person, the intoxicated guest may be asked to leave without a refund of accommodation.
Where property damage is sustained by the Hotel, a spoilage fee may be charged.
The Company will not be in breach of this Agreement and will not have any liability to you whatsoever in respect of your booking if it is prevented from complying with any of its obligations under these Terms and Conditions by reason of Force Majeure. “Force Majeure” means any act, event or circumstance beyond the reasonable control of the Company which has a substantial impact on the Hotel and/or the tourist and/or hotel industry in the geographical market in which the Hotel operates, which act could include, without limitation, casualties, war, rebellion, revolution, blockades, riots, insurrection, strikes, lockouts, labour or industrial problems, civil unrest, embargoes, domestic or international disturbance, acts of terrorism, outbreak of disease, virus, pandemics or epidemics, world and/or regional health threats, loss or substantial reduction in major airline services, governmental actions or delays, fire, hurricanes, earthquakes, storms, floods, other natural catastrophes or severe weather conditions or acts of God, travel or health advisories, orders or recommendations issued by any relevant government authorities or international bodies or agencies, or damage or destruction of the Hotel.
In the event of Force Majeure the Company has the right to immediately terminate your booking at the Hotel and will refund any deposits paid by you as your sole remedy.
Products or services obtained from this Site (including vouchers) may not be re-sold, on-supplied or transferred for commercial, consumer or promotional purposes, bundled with other goods and services or used for promotional purposes without the Company’s prior written consent.
These Conditions of Sale form part of the Terms of Use and clauses in the Terms of Use apply in the Conditions of Sale as the context requires. If there is any contradiction between the Conditions of Sale and the Terms of Use, then the Terms of Use shall take precedence.