Price – We won’t be beat PLUS Guarantee

At Sojourn, we understand the importance of finding exceptional value for your money.

We take pride in offering the best apartment hotel experience possible with terrific locations, award-winning service, immaculate presentation, spotless cleanliness, state-of-the-art entertainment, top-tier security and fire protection, and outstanding WIFI connectivity.
We know that you want to make sure you’re getting the best value for your stay, so we encourage you to explore and compare our facilities with confidence.

If by chance you come across a lower price for an identical apartment hotel room within a 1-kilometre radius, offering the same quality, features and benefits, we’ll not only match it, we’ll BEAT IT by 10%.

All you have to do is provide our team with a written quote or screen shot, for the same travel dates. After we can verify the lower price and agree on the quality of the apartment hotel, we’ll not only beat it, but we’ll treat you to a complimentary drink at our favourite brewery/restaurant establishment, as a thank you for your effort. Your satisfaction and peace of mind is our priority. We want you to feel confident in your decision to book and know that you’re getting the best value possible.

 

Spotlessly Clean – I’ll eat my lunch off the floor Guarantee

Our dedicated housekeeping team takes immense pride in providing our guests the utmost cleanliness in your apartment and surroundings. I’m so confident in the quality of their work that I’d gladly eat a meal off the floor of your apartment to prove how spotlessly clean it is. Your comfort and well-being are our top priorities and we leave no stone unturned in our pursuit of cleanliness excellence. You can truly relax and unwind knowing that you are staying in the cleanest apartment hotel in town.

 

Service – If you don’t love us Guarantee

We’re truly passionate about providing exceptional customer service. We stand by this commitment with unwavering confidence.

Our 3 Step Service Pledge to you:

1. A welcome and effortless check in and check out process. We value your time and want to make your experience as seamless as possible.
2. Immaculate, cosy rooms, where everything functions flawlessly for your comfort. We strive to provide you with a room that feels like a true haven.
3. We’ll take care of the little things that matter. We believe it’s the small things that make the difference and we want you to feel a profound sense of contentment and relaxation during your stay.

However, if for any reason you’re not 100% happy with the service you receive from my team, we genuinely want to hear from you as soon as possible. Your satisfaction is our top priority and we will act promptly to address any concerns or issues to ensure we meet your expectations.
We believe that by delivering outstanding service, we can create a memorable experience for you, that will keep you coming back to us time and again.

 

PLUS (+) – Complete Satisfaction, Money Back Guarantee

Your Satisfaction Comes First – Guaranteed!

At Sojourn, your satisfaction is our utmost priority. We want to ensure that your stay with us is a memorable one.

If for any reason, you’re not 100% happy with your apartment, simply inform us within the first 15 minutes of checking in. We’re committed to resolving any issues that may arise to your liking. If we can’t provide a solution that meets your needs, we’ll do our best to assist you in finding alternate accommodation and we’ll refund you 100% of your payment.

AND, as a gesture of our sincere apology for the inconvenience caused, we’ll GIFT you a voucher for lunch at our favourite restaurant. We truly care about your comfort and happiness and we want to ensure that your Wellington stay is nothing short of exceptional.