Sojourn StaySure™ Guarantee
Your Stay, Guaranteed – No Risk, No Stress, Just Complete Peace of Mind.
At Sojourn Apartment Hotel, we know that when you travel, you’re not just booking a room—you’re looking for certainty. Certainty that you’re getting the best value. Certainty that your room will be spotlessly clean. Certainty that if something isn’t right, someone will take care of it—no questions asked.
That’s why we created the Sojourn StaySure™ Guarantee - so that when you book with us, you can eliminate all doubt and travel with complete confidence. No stress, no surprises—just certainty from the moment you check in to the moment you check out.
It's not just a guarantee, it's my promise and personal commitment to you.
Mike Price - Director
The Sojourn StaySure™ Guarantee – Ensuring Certainty in Every Stay
Wellington’s Cleanest Stay Promise™ – Rated the cleanest hotel in town, guaranteed!
Cleanliness isn’t just about looks; it’s about trust. We don’t just clean your apartment; we sanitize it to perfection. So much so that I’d eat my lunch off the floor to prove it. If your room isn’t spotless, we’ll fix it immediately, or your stay is on us. You can truly relax and unwind knowing that you are staying in the cleanest apartment hotel in town.
Guest Happiness Guarantee™ – If you’re not delighted, we’ll make it right; guaranteed.
Hospitality should never be a gamble. From check-in to check-out, we guarantee warm, effortless service. If something isn’t right, tell us and we’ll fix it on the spot. If we can’t, we’ll compensate you. Because great service isn’t a privilege, it’s a promise.
The Contentment Stay™ Guarantee– Not 100% happy? Your money back and a free lunch on us!
Not 100% happy within the first 15 minutes of check-in? We’ll do whatever it takes to fix the issue or find you alternative accommodation. If we still don’t meet your expectations, we’ll refund 100% of your payment AND treat you to lunch at our favourite restaurant.
Because People Need Certainty – And That’s What We Deliver.
We all crave certainty in today’s uncertain world. Whether it’s where we sleep, what we eat, or how we spend our money, we all want to make the right choices, without regret.
The problem with booking a hotel is the unknown. Will it be clean? Will I get good service? Am I getting the best value?
At Sojourn, we remove that uncertainty entirely. Our Sojourn StaySure™ Guarantee eliminates risk, so you don’t have to wonder. You don’t have to hope. You can trust completely.
- #1 Rated Hotel in New Zealand on Tripadvisor 2024 – Thousands of guests trust us and we deliver.
- No Fine Print, No Hassles, No Risk – We don’t make empty promises. If we don’t meet your expectations, we take action.
- Certainty from Booking to Check-Out – The moment you choose Sojourn, you know you’ve made the right decision. Whether it’s cleanliness, or service, we guarantee a worry-free stay or we make it right.
At Sojourn, we don’t just promise a great stay; we guarantee it.
Book With Total Confidence. Travel Without Doubt.
Your comfort, satisfaction and peace of mind are our priorities. Book today with the Sojourn StaySure™ Guarantee – because a great stay starts with certainty.
Ready for a worry-free stay? Book now and experience hospitality the way it should be.